Scorecard methodologyVersion 1.7 · effective October 1, 2026 · written by us, not yet reviewed by counsel · revised: the review before a company's first role (Terms section 2 and posting standard 2: every company's first role posted before February 13, 2027 is reviewed by a person, paid and member roles included; after that the free first role always is, and a paid or member first role when the account's signals call for it)

How the employer record is computed.

Every employer on Callback carries a public record — the trust line candidates see on each role’s own page and on the company page. This page is its complete method, published by Callback Hiring LLC, the New York limited liability company that operates the platform. “Public” means every signed-in person on the platform sees the same record — it is never shown selectively. It is computed automatically from platform records; no one, including Callback, hand-edits a number.

The rules that govern every metric

Own records only. Metrics reflect solely what happened on Callback during the stated window. They are not a statement about an employer’s overall business, workplace, or conduct anywhere else.
Two windows, both disclosed. The answered-on-time rate, the hires count and offers outside the posted band are all time: every application and every hire since the employer joined stays in them, and nothing ages out. The typical answer time, missed answer deadlines and roles ended in refund cover the trailing 12 months and age out after that. So a missed deadline leaves the record as a line one year after the removal, while the applications it left unanswered keep counting in the rate. Every surface names the window beside the figure. Recomputed live on every view.
One ladder, both sides, and it is private. Repeat misses climb the same three steps for employers and candidates: the first carries nothing beyond what the record already shows, the second counts, a third inside ninety days brings a pause of thirty days, and each ages off ninety days on. For an employer the miss is a role removed for missed answer deadlines (roles removed on the same day count once; an upheld silence report counts too) and the pause is on posting new roles. For a candidate it is an employer who advanced them and heard nothing back for eight days (their seven to write, plus the day of grace) ending the application, a recorded missed interview, or a silence report of theirs the employer disproves; the candidate can dispute either within seven days and a person decides; the pause is on applying. Neither ladder appears on any public record: the employer’s record already shows its removals and upheld silence reports, and changes nothing; a candidate’s record is never in the blind read, the employer who filed a report sees only the status of that one report, and other employers see nothing. Employers see “Confirmed” once a candidate says they are still interested.
Minimum sample sizes. The median answer time renders only with 5 or more answered applications; below that it is withheld rather than estimated, and a new employer shows “their public record starts here” — never an extrapolation. The one rate published, answered on time, always carries its two counts.
Facts, not grades. The record is measured events with disclosed definitions. Callback publishes no composite score, no letter grade, no ranking of employers against each other, and no characterizations.

The metrics

Answered on time (a rate, with its denominator)
Applications the employer answered before the deadline, divided by those plus the applications the platform declined because the deadline passed. An answer is an advance to interviews, a decline with a stated reason, or a hire; a 'position filled' decline at hire counts as an answer. Applications withdrawn by the candidate, returned when a role was removed or refunded, or displaced when a role filled before its shortlist was delivered are in neither count. All time: every application the employer has ever received on Callback stays in both counts, so the rate never ages off. Shown as a whole percent with both counts beside it, only once there are 5 or more applications in the two counts combined; below that the bare counts show and no rate is drawn.
Typically answers in N days (same-day when under one)
The median time from a candidate's application to the first real answer they received — an advance to interviews, a decline with a stated reason, or a hire. When a hire fills a role, everyone still waiting on the delivered shortlist is declined as 'position filled' at that moment; that counts as an answer, timed from their application, because it is the answer the candidate got. Deadline enforcement, role removals, and applications returned when a role filled before its shortlist was delivered are never counted. Shown only once an employer has 5 or more answered applications in the window.
Hires here
Confirmed hires on the platform, all-time, like the answered-on-time rate: it only accumulates. 'Offers outside the posted band' counts hires whose accepted salary fell outside the salary band the role was posted with.
Missed answer deadlines
Times the employer failed to answer a candidate within the promised window (seven days from shortlist delivery, or from a hold's extension), causing the platform to remove the role and return the affected applications, plus each upheld report that the employer advanced a candidate and never wrote. One event per role removal or upheld report. Shown for 12 months from the event, then the line drops; the applications a removal left unanswered stay in the answered-on-time rate for good.
Roles ended in refund
Roles whose posting fee was actually refunded to the employer under the shortlist guarantee. Platform-initiated removals and free re-runs are not refunds and are never counted here. Shown for 12 months from the refund, then the line drops.

Disputes and corrections

If you believe a number on your record is wrong, email hello@hirecallback.com from your organization’s account with the role(s) in question. We acknowledge within 5 business days, reinvestigate against the underlying records within 30 days, and either correct the record or explain in writing why it stands. Corrections apply from the source data — a fixed record recomputes everywhere it appears, and corrections are never silently reverted.

A candidate disputes a report about them from the application itself, within seven days (Terms section 3); the process above is for the employer record.

Changes to this method

If a definition changes, this page changes with it, dated, and affected records are recomputed under the new definition — no mixed-method records.

Version 1.0 — the initial method, matching the record as first published.

Versions 1.1, 1.2 and 1.3 of the legal pages left this method unchanged.

Version 1.4, September 17, 2026 — the answered-on-time rate added: all time, shown with its two counts and only at five or more applications, while the dated lines keep their 12 months. Records recomputed under it. The same version added the bullet on the private ladder, both sides.

Version 1.5, September 18, 2026 — the legal pages now say they are written by us and not yet reviewed by counsel; the method above is unchanged.

Version 1.6, September 19, 2026 — the legal round (the company review, the twelve-month introduction, the AI clause, the acceptance record, sales tax on memberships); the method above is unchanged.

Version 1.7, October 1, 2026 — the review before a company’s first role (Terms section 2, posting standard 2); the method above is unchanged.

See also the Terms of Service, Posting Standards, and Trust & security.